Recap of recent face time.

With seven newsletters (now eight) published, four Study Hall sessions in the books and two office hours sessions done, how are you feeling about our visibility? Enough? Not enough? Do you feel supported? Please let us know how we can sharpen our game.

The next Study Hall topics are still up in the air. We're considering one on various check in tools (paper, Scananas, Scanny McScannerson) and when to use which one - would that be a good idea? Just reply!

Office Hours

The next Office Hours sessions are Wednesday February 21st 2-3pm and Friday February 23rd 11-noon Eastern Time.

Hop on in at https://www.alumniq.com/officehours - no RSVP needed!

The password is "askaway" if prompted.

Recordings and Resources

01: Build a Reunion

• Recording
• Deck

03: Housing

• Recording
• Deck

04: Name Tags!

• Session 1 Recording
• Session 2 Recording
• Deck

And the launch of the long-desired

Registration is Open...now what?

After weeks of testing you've opened up registration. What should you be watching beyond the obvious (registrants and gifts)?

• Your abandonments report - who started but didn't quite make it all the way? Email them a friendly nudge.
• Your missing XID report - who registered without self-matching to the warehouse? Make those matches for better reports.
• Your balance due report - who registered but didn't successfully pay? Send a link to pay if they age too long.
• Your colleagues visiting your inbox - you can usually tamp down questions by setting up a scheduled report or three and ensuring the prospect manager reports are active.

If you need help with any of these please don't hesitate to toss in a ticket and your account manager (or the fastest person on the mouse) will be happy to help.

Recent Updates

We know you're eager to have the email features running. It's coming - but only once we're dead certain it's going to be smooth. I'm cautiously optimistic next week is the week.

• New report: Package Price Audit for greater certainty pre-launch
• Made housing eligibility and max nights way more visible on package screens
• Fixed header and hero image refs in Storefront
• Added very large alert when gift step is active but no funds are mapped to the registration group

Past Newsletters

Success brings its own challenges. The list was getting long, so we moved the newsletter archive to our online help system for easy reference.

Thoughts and Dreams?